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Troubleshooting
The Software Will Not Install or Run Properly
The Logic Software Fails to Launch on Windows
The Logic Software Crashes
Getting the Console Output
The Device Is Not Connecting
Troubleshooting the Software Connection to the Device
Error Message: ReadTimeout
The Captured Data Looks Incorrect
The Captured Data is Corrupted
A Protocol Analyzer Produces Unexpected Results
The 'Waiting for Trigger' Window Never Closes
Device USB VID and PID Information
Error Message: Out of Memory Exception Was Thrown
PC Performance Issues with Logic
Data Export Is Not Working
Error Message: A Logic Device Was Found, but There Was a Problem Connecting to It
Trouble Downloading the Latest Software
Logic Does Not Connect over USB 3.0
Why Am I Seeing Spikes in the Digital Capture?
Logic Interferes with My Circuit Operation
The Add Analyzer Menu Is Not Displaying
Other Drivers Interfere with Logic's Operation
The Maximum Sample Rate is Not Selectable
The Digital and Analog Recording on the Same Channel Appear Different
Advanced USB Debugging for USB 3.0 Users with Linux Kernels 3.3 and Older
Driver Install Fails on Windows XP
Saving or Loading Anything Crashes the Software
Error Message: The application was unable to start correctly (0xc0000005)
Memory Usage with Triggered Captures
The Cabinet File disk1.cab has an Invalid Digital Signature
Software Crashes with Virtual Desktops
Pre-Trigger Buffer is Incomplete
Linux Shared Memory Crash
The Software Fails to Launch on Fedora
Missing Files: api-ms-win-crt-runtime-l1-1-0.dll or msvcp140.dll
The Decoded Protocols Window Shows Incorrect Results
Known Issues on OS X
A Measurement Appears Incorrect
All Known Issues
USB 3.0 Cable Customer Notice
Warning Message: Logic Pro is running as a USB 2.0 device
Software Issues with Encryption Products
Linux Permission Requirements for Logic Software
My Rise Time and Fall Time Measurements Seem Incorrect
The Analog Waveform Loads Very Slowly after Capture Is Complete
Input Channels are Missing
Exported MATLAB File Does Not Open
Saleae Logic LED Blinks Red
Crashes Caused by macOS Mojave (10.14)
Troubleshooting Signal Crosstalk
Error Message: DeviceSetupFailure
Error Message: Unable to detect WebGL
Sharing your Machine ID
Warning Message: Unsupported Version
Error Function: Device2::SetupDevice
Warning Message: Possible USB Host Controller Problem Detected
Error Message: StartCommandError
Logic 2 Error Messages
PC Detection Test
Apple M1 Support
Logic 2 Fails to Launch
CentOS Compatibility Issues
Failed to Load Custom Analyzer: libmidi_analyzer.so
Error Message: Failed to Load Extension
CSV Export is Slow
Set an Analyzer Starting Point in your Capture
Logic 2 is Consuming Disk Space
Connection Conflicts with USB Debuggers
PC Restart Causes Logic to Disconnect
HLA Fails to Display Special Characters
FAQ
Returns & Warranty
Ideas & Feedback
Tutorials
Oscilloscope Tutorial
Logic Analyzer Tutorial
Learning Portal
Example Projects
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Trouble Downloading the Latest Software

Trouble Downloading the Latest Software

Our software is hosted on Amazon S3, a simple online storage provider. If the links to download the software are not working properly, then the issue could be anywhere between your browser and Amazon's servers.
Here's one quick thing to try. Use the Amazon download links directly instead of the links to downloads.saleae.com, which rely on our DNS record to reach Amazon.
Right-click the "Download Logic" link and copy the link address. Paste the link address in a new browser window and replace the part "http://downloads.saleae.com/" with "https://s3.amazonaws.com/downloads.saleae.com/"
(Yes, the "downloads.saleae.com" part is still present in the new link.)
This is the direct download link from Amazon S3, and it's over https.
If you're still having trouble downloading our software, please contact support and mention what country and state you're in. Amazon uses servers all over the world to provide faster download speeds, and the issue might not be reproducible in our region.
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Error Message: A Logic Device Was Found, but There Was a Problem Connecting to It
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Logic Does Not Connect over USB 3.0
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