3. Remove any USB hubs, laptop docking stations, and extension cables.
Also, remove all other USB devices from your PC. Then, test the device directly on the PC, and on all other USB ports. Logic Pro 8 and Pro 16 require USB 3.0 ports.
4. Test Logic on a second PC.
If the second PC also fails to connect, then it is likely a hardware issue. If so, stop here and submit a Warranty Request. Otherwise, if it fails on one PC and works on another PC, then it is likely a PC issue. In this case, continue with the steps below.
5. Test with another USB cable
If another USB cable works, then your original USB cable may be faulty. If so, stop here and Contact Support for help. Otherwise, continue with the steps below.
6. Test if the device's VID and PID have failed. Instructions are below.
If the VID and PID are incorrect, then the hardware maybe faulty. Stop here and submit a Warranty Request.