Troubleshooting
Error Message: Unable to detect WebGL
We've received reports of Logic 2.3.41 and later versions having incompatibility issues with certain graphics cards released greater than 8 years ago, namely AMD Radeon graphics cards. We're monitoring a list of graphics cards with known incompatiliby issues with our app in the forum post here.
Upon launching the Logic 2 software, you may experience an immediate crash, or an error message may appear, stating either of the following:
  • Your graphics card does not support WebGL.
  • Unable to detect WebGL, please contact support.
Unable to Detect WebGL Error
  • An error occurred in WebGL. Analog channels may stop working. Please save your work and restart the software.
WebGL Error Message

Solution #1 - Launch from Command Line

A known workaround is to launch Logic 2 from the command line with the --disable-gpu command line argument. On Windows, it would be like so:
1
cd C:\Program Files\Logic
2
Logic.exe --disable-gpu
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Solution #2 - Try Logic 2.3.40

You may want to try launching an older version of the Logic 2 app, specificall Logic 2.3.40. As mentioned above, we've received reports of Logic 2.3.41 and later versions having incompatibility issues with certain graphics cards.

Solution #3 - Try Logic 1.x

If the above solutions fail, you may want to try our older Logic 1.x software downloadable below. Please contact us as well and let us know the tests you have ran, as well as the information we ask for below about your PC.

Contacting Support

When contacting us, please let us know the following information about your PC.
  • Results of the Troubleshooting Steps listed above
  • PC make and model
  • Operating System, and whether it is 32-bit or 64-bit
  • Graphics card model
  • Graphics card driver version and date (A screenshot would be preferred)
  • CPU
  • If Google Chrome can run properly, please go to chrome://gpu from within Chrome and send us the output
  • Results of the following tests (WebGL v1 and WebGL v2)
  • In case you can launch Logic 2.3.40 successfully, please send us your machine ID. Instructions are linked below.