Error Message: Unable to detect WebGL and Other GPU Issues
We've received reports of Logic 2.3.41 and later versions having incompatibility issues with certain graphics cards released greater than 8 years ago, namely AMD Radeon graphics cards. We're monitoring a list of graphics cards with known incompatiliby issues with our app in the forum post here.
Upon launching the Logic 2 software, you may experience an immediate crash, or an error message may appear, stating either of the following:
Your graphics card does not support WebGL.Unable to detect WebGL, please contact support.
An error occurred in WebGL. Analog channels may stop working. Please save your work and restart the software.
Solution #1 - Update you GPU Driver
Please navigate to your GPU hardware's support page and download/install the latest driver update for your GPU. This seemed to solve some reports of this issue, especially for older GPU hardware.
Solution #2 - Launch from Command Line with Launch Arguments
A known workaround is to launch Logic 2 from the command line with the --disable-gpu command line argument. On Windows, it would be like so:
If the above argument doesn't solve it, try the --in-process-gpu command line argument. On Windows, it would be like so:
Solution #3 - Try Logic 2.3.40
You may want to try launching an older version of the Logic 2 app, specificall Logic 2.3.40. As mentioned above, we've received reports of Logic 2.3.41 and later versions having incompatibility issues with certain graphics cards. We don't recommend using this version long term as it is now several versions outdated, but might reveal some clues depending on its behavior.
Solution #4 - Try Logic 1.x
If the above solutions fail, you may want to try our older Logic 1.x software downloadable below. Please contact us as well and let us know the tests you have ran, as well as the information we ask for below about your PC. Similar to the previous solution, we don't recommend using this version long term as it is now several versions outdated, but might reveal some clues depending on its behavior.
pageLogic 1.x DownloadContacting Support
When contacting us, please let us know the following information about your PC.
Results of the Troubleshooting Steps listed above
PC make and model
Operating System, and whether it is 32-bit or 64-bit
Graphics card model
Graphics card driver version and date (A screenshot would be preferred)
CPU
If Google Chrome can run properly, please go to
chrome://gpufrom within Chrome and send us the outputIn case you can launch Logic 2.3.40 successfully, please send us your machine ID. Instructions are linked below.
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