Shipping Policy
Shipping Options
To check the shipping options available in your country, simply add an item to the cart on www.saleae.com and select your country. Afterwards, click "Checkout" and enter your shipping information to view the available shipping options and shipping cost.
Adding a Shipping Account Number to an Existing Order
We unfortunately do not have the ability to add a shipping account number for online orders on our website at this time.
International Shipping - Duties and Taxes
Saleae regularly ships internationally.
If you are shipping to a country outside the US, there will likely be additional charges for duties and taxes, due on receipt.
In some locations (i.e., most of the EU), we offer the ability to pre-pay import taxes such as VAT. If this is the case, we can charge you the customs fees and it will be clearly indicated in the shopping cart. Afterwards, you will not get a customs bill. You will see what options are available on the cart page.
Order Emails and Tracking Numbers
As soon as your order is placed, you will receive an email from us confirming the details. If you need to make any changes, please contact us as soon as possible.
After your order ships, you will receive a second email with a tracking number and a link to check the tracking number. Please note that the tracking number may not appear in the system for up to 24 hours.
Where Will My Order Ship From?
For online orders placed at www.saleae.com, you can view the shipping origin at the bottom right of the cart page underneath the Checkout button, like shown in the example image below.
The origin of the shipment is determined by the shipping country destination that is selected. Please note that you cannot select the currency, as this is automatically determined based on the destination country for the shipment.
Additionally, direct purchase orders (POs) that are processed via email will always ship from Austin, TX, and will be paid in USD currency. This applies even for shipments that will be delivered outside of the US.
No Shipping Days
Saleae observes the typical United States holidays and does not ship on the following days:
New Year's Day (January 1)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving Day (fourth Thursday in November)
Christmas Day (December 25).
Can You Ship to a PO Box Address?
No, unfortunately we cannot ship to PO Boxes.
In-Stock Items
Normally, orders placed before 12 pm PST on weekdays are shipped the same day. The stocking status (in stock or out of stock) is displayed under each item in your cart.
Out-of-Stock Items
If an item is not in stock, an estimated time of shipment is displayed in your cart. This is our estimate, but sometimes it may take longer than indicated. If any of your items are out of stock, your entire order will be held until it can be shipped in full, but you may contact us to make other arrangements.
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