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The Software Will Not Install or Run Properly
The Logic Software Fails to Launch on Windows
The Logic Software Crashes
Getting the Console Output
The Device Is Not Connecting
Troubleshooting the Software Connection to the Device
Error Message: ReadTimeout
The Captured Data Looks Incorrect
The Captured Data is Corrupted
A Protocol Analyzer Produces Unexpected Results
The 'Waiting for Trigger' Window Never Closes
Device USB VID and PID Information
Error Message: Out of Memory Exception Was Thrown
PC Performance Issues with Logic
Data Export Is Not Working
Error Message: A Logic Device Was Found, but There Was a Problem Connecting to It
Trouble Downloading the Latest Software
Logic Does Not Connect over USB 3.0
Why Am I Seeing Spikes in the Digital Capture?
Logic Interferes with My Circuit Operation
The Add Analyzer Menu Is Not Displaying
Other Drivers Interfere with Logic's Operation
The Maximum Sample Rate is Not Selectable
The Digital and Analog Recording on the Same Channel Appear Different
Advanced USB Debugging for USB 3.0 Users with Linux Kernels 3.3 and Older
Driver Install Fails on Windows XP
Saving or Loading Anything Crashes the Software
Error Message: The application was unable to start correctly (0xc0000005)
Memory Usage with Triggered Captures
The Cabinet File disk1.cab has an Invalid Digital Signature
Software Crashes with Virtual Desktops
Pre-Trigger Buffer is Incomplete
Linux Shared Memory Crash
The Software Fails to Launch on Fedora
Missing Files: api-ms-win-crt-runtime-l1-1-0.dll or msvcp140.dll
The Decoded Protocols Window Shows Incorrect Results
Known Issues on OS X
A Measurement Appears Incorrect
All Known Issues
USB 3.0 Cable Customer Notice
Warning Message: Logic Pro is running as a USB 2.0 device
Software Issues with Encryption Products
Linux Permission Requirements for Logic Software
My Rise Time and Fall Time Measurements Seem Incorrect
The Analog Waveform Loads Very Slowly after Capture Is Complete
Input Channels are Missing
Exported MATLAB File Does Not Open
Saleae Logic LED Blinks Red
Crashes Caused by macOS Mojave (10.14)
Troubleshooting Signal Crosstalk
Error Message: DeviceSetupFailure
Error Message: Unable to detect WebGL
Sharing your Machine ID
Warning Message: Unsupported Version
Error Function: Device2::SetupDevice
Warning Message: Possible USB Host Controller Problem Detected
Error Message: StartCommandError
Logic 2 Error Messages
PC Detection Test
Apple M1 Support
Logic 2 Fails to Launch
CentOS Compatibility Issues
Failed to Load Custom Analyzer: libmidi_analyzer.so
Error Message: Failed to Load Extension
CSV Export is Slow
Set an Analyzer Starting Point in your Capture
Logic 2 is Consuming Disk Space
Connection Conflicts with USB Debuggers
PC Restart Causes Logic to Disconnect
HLA Fails to Display Special Characters
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Missing Files: api-ms-win-crt-runtime-l1-1-0.dll or msvcp140.dll

Missing Files: api-ms-win-crt-runtime-l1-1-0.dll or msvcp140.dll

Versions of the Saleae Logic Windows software starting with 1.2.11 require the Microsoft Visual Studio 2015 runtime to be installed in order to work. This is installed automatically when the software is installed. If you are using the standalone version of the software on Windows, it needs to be installed manually.
Details for the standalone installation can be found here:
If you see either of the below errors, it is possible that the runtime is not installed properly.
    "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer."
    "The program can’t start because vcruntime140.dll is missing from your computer."
Troubleshooting Steps
    1.
    Uninstall and re-install the Logic software.
    2.
    Manually install the Microsoft Visual Studio 2019 runtime, which you can download here:
    ​https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads​
    Be sure to select the x64 version if you are using a 64-bit version of Windows.
    After you have installed the runtime, try restarting the computer and running Logic again.
    3.
    If the above steps don't solve the issue, please try installing and running version 1.2.10 of our software. You can find it below.
Contacting Support for Additional Help
If the software still does not launch after trying the troubleshooting steps, please contact support with the following information:
    1.
    The version of Windows you are using and if it is 32-bit or 64-bit.
    2.
    A screenshot of the error message you are seeing
    3.
    A list of the Microsoft runtimes already installed on your system (instructions below)
    4.
    Let us know if the computer is connected to the Internet and updated regularly or if Microsoft updates either can’t be installed or haven’t been installed for a long time. If updates are available, we recommend you install them.
Instructions for Listing All Installed Microsoft Runtimes
    1.
    Open “Programs and Features” from the control panel or by searching for it on the Start menu.
    2.
    Scroll down to find one or more items labeled “Microsoft Visual C++ 20XX Redistributable.” Take a screenshot of all the items listed with this name and send it to support.
Example:
all msvc versions installed
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