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Advanced USB Debugging for USB 3.0 Users with Linux Kernels 3.3 and Older
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Error Message: The application was unable to start correctly (0xc0000005)
Memory Usage with Triggered Captures
The Cabinet File disk1.cab has an Invalid Digital Signature (Logic 1.x)
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Pre-Trigger Buffer is Incomplete
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Missing Files: api-ms-win-crt-runtime-l1-1-0.dll or msvcp140.dll
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A Measurement Appears Incorrect
All Known Issues
USB 3.0 Cable Customer Notice (2017)
Warning Message: Logic Pro is running as a USB 2.0 device
Software Issues with Encryption Products
Linux Permission Requirements for Logic Software
My Rise Time and Fall Time Measurements Seem Incorrect
The Analog Waveform Loads Very Slowly after Capture Is Complete
Input Channels are Missing
Exported MATLAB File Does Not Open
Saleae Logic LED Blinks Red
Crashes Caused by macOS Mojave (10.14)
Troubleshooting Signal Crosstalk
Error Message: DeviceSetupFailure
Error Message: Unable to detect WebGL
Warning Message: Unsupported Version
Error Function: Device2::SetupDevice
Warning Message: Possible USB Host Controller Problem Detected
Error Message: StartCommandError
Logic 2 Error Messages
PC Detection Test
Apple M1 Support
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Error Message: Failed to Load Extension
CSV Export is Slow
Set an Analyzer Starting Point in your Capture
Logic 2 is Consuming Disk Space
Connection Conflicts with USB Debuggers
PC Restart Causes Logic to Disconnect
HLA Fails to Display Special Characters
Data Table Shows Incorrect Values
Error Message: Failed to Load Custom Analyzer
Error Message: Capture Stopped
Error Loading Marketplace Extensions
Error: Capture stopped because backlog data exceeded 90%
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Error Message: DeviceSetupFailure
In the Logic 2 software, you may encounter a DeviceSetupFailure error message when starting a capture like shown below.
DeviceSetupFailure error message

Known Solutions

This error message appears when the Start command fails. The solutions below will typically fix most cases.
  • Connecting directly to a PCs USB port rather than through a USB hub
  • Connecting to a different USB port on the PC
  • Removing and reconnecting the logic analyzer to the PC
  • Removing all other USB devices from the PC (we have seen USB debuggers interfere with Logic's communication with the PC)
We have also seen this issue in the past when using our logic analyzer with Etron USB host controllers. If you find that your PC has an Etron USB 3.0 eXtensible Host Controller, please try other USB ports. This may help determine if your USB host controller is the source of the issue.
If the solutions above don't help, please contact support.

Logic 1.x

In our older Logic 1.x software, the error message will appear as below.
"We're sorry, but an error occurred when issuing the start command to the device, after configuring the device and queueing the data transfer. This could indicate a more serious issue. If you continue to see this message, please contact Saleae technical support. You may need to remove and reconnect the device to continue"
Error when issuing the start command
As mentioned in the DeviceSetupFailure section above shown in the Logic 2 software, Etron USB host controllers may be the cause of the issue. You can check your USB host controller information from within the Logic 1.x software by following the instructions in the support article below.
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Error Message: Unable to detect WebGL
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Known Solutions
Logic 1.x