We've recently discovered a problem with the USB 3.0 cables that we have been shipping to customers with their Logic Pro 8 and Logic Pro 16 units.
We're shipping replacement cables to customers with problem cables, and instructions to get your replacement cable are at the bottom of this article.
We don't know exactly when it started, but We know that some units shipped in December and in January were affected.
We are now including an additional USB 3.0 cable from a good source with units shipping now. This only applies to units shipped directly from Saleae, and it may be a little longer before units shipped from distributors are corrected.
The following behavior has been observed:
- Device does not connect properly to the software when connected over USB 3.0.
- The device does not connect properly over USB 3.0 on some computers, but it does work on others.
- The device connects over USB 2.0, even when connected to a USB 3.0 port with the included cable.
The issue appears to be borderline, which is why it does not affect all users. In some cases, changing ports or hubs will solve the problem.
We're still doing an investigation now. In the mean time, if you are experiencing any problems with a new Logic Pro 8 or Logic Pro 16 on some, or all computers, please contact us.
If you are located inside of the US, we can ship you a replacement USB 3.0 cable directly.
If you are located outside of the US, we would prefer to re-reimburse you for a replacement cable. If you purchased directly from us and had your unit shipped internationally, we can apply a partial refund to your order to cover the cost of the replacement cable.
If you are located outside of the US, and did not purchase the unit directly from us, then we can arrange a refund via PayPal.
If you are located outside of the US, but cannot easily purchase a cable from a local distributor, we can still ship you a replacement cable directly.
To get a replacement USB 3.0 cable directly from us, please send your shipping address and your telephone number to Saleae support
We are currently recommending this replacement cable from Amazon: http://www.amazon.com/AmazonBasics-USB-3-0-Cable-Micro-B/dp/B00NH12R1O
Either the 3, 6, or 9 ft variant. In all cases so far, this cable solved the issue reported by the customer.
trello ID: 56b12f399f259d7379abe1b7