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  • Getting Started
  • Software Install
  • User Guide
  • Troubleshooting & FAQ
    • General FAQ
      • How Do I Get More Help on an Issue That's Outside the Scope of Saleae Support?
      • How to Identify Each Saleae Device
      • License for the Saleae Logic Software, SDKs, and APIs
      • How Do You Pronounce Saleae?
      • How to Create Project Content for Saleae
    • Technical FAQ
    • Installation Errors
    • The Software Fails to Launch
    • The Software Crashes
    • Logic is Not Detected
    • Getting your Machine ID
    • Getting your Software Crash Logs
    • Getting the Console Output
    • Location of Your Config File
    • Error Message: ReadTimeout
    • The Captured Data Looks Incorrect
    • The Captured Data is Corrupted
    • A Protocol Analyzer Produces Unexpected Results
    • The 'Waiting for Trigger' Window Never Closes
    • Device USB VID and PID Information
    • Error Message: Out of Memory Exception Was Thrown
    • PC Performance Issues with Logic
    • Data Export Is Not Working
    • Error Message: A device was found, but the software was unable to access it
    • Trouble Downloading the Latest Software
    • Logic Does Not Connect over USB 3.0
    • Why Am I Seeing Spikes in the Digital Capture?
    • Logic Interferes with My Circuit Operation
    • The Add Analyzer Menu Is Not Displaying
    • Other Drivers Interfere with Logic's Operation
    • The Maximum Sample Rate is Not Selectable
    • The Digital and Analog Recording on the Same Channel Appear Different
    • Advanced USB Debugging for USB 3.0 Users with Linux Kernels 3.3 and Older
    • Saving or Loading Anything Crashes the Software
    • Error Message: The application was unable to start correctly (0xc0000005)
    • Memory Usage with Triggered Captures
    • The Cabinet File disk1.cab has an Invalid Digital Signature (Logic 1.x)
    • Software Crashes with Virtual Desktops
    • Pre-Trigger Buffer is Incomplete
    • Linux Shared Memory Crash
    • Missing Files: api-ms-win-crt-runtime-l1-1-0.dll or msvcp140.dll
    • Known Issues on OS X
    • A Measurement Appears Incorrect
    • All Known Issues
    • USB 3.0 Cable Customer Notice (2017)
    • Warning Message: Logic Pro is running as a USB 2.0 device
    • Software Issues with Encryption Products
    • Linux Permission Requirements for Logic Software
    • My Rise Time and Fall Time Measurements Seem Incorrect
    • The Analog Waveform Loads Very Slowly after Capture Is Complete
    • Input Channels are Missing
    • Exported MATLAB File Does Not Open
    • Saleae Logic LED Blinks Red
    • Crashes Caused by macOS Mojave (10.14)
    • Troubleshooting Signal Crosstalk
    • Error Message: DeviceSetupFailure
    • Error Message: Unable to detect WebGL and Other GPU Issues
    • Warning Message: Unsupported Version
    • Error Function: Device2::SetupDevice
    • Warning Message: Possible USB Host Controller Problem Detected
    • Error Message: StartCommandError
    • Logic 2 Error Messages
    • PC Detection Test
    • CentOS Compatibility Issues
    • Error Message: Failed to Load Extension
    • CSV Export is Slow
    • Set an Analyzer Starting Point in your Capture
    • Logic 2 is Consuming Disk Space
    • Connection Conflicts with USB Debuggers
    • PC Restart Causes Logic to Disconnect
    • HLA Fails to Display Special Characters
    • Data Table Shows Incorrect Values
    • Error Message: Failed to Load Custom Analyzer
    • Error Message: Capture Stopped
    • Error Loading Marketplace Extensions
    • Error: Capture stopped because backlog data exceeded 90%
    • This Analyzer's Native Export is Not Supported in Logic 2
    • Mouse Scrolling Issues
    • Error: A device was found, but it was removed before initialization completed
    • Error: An unknown error occurred during device connection
    • Visual Studio Error: Failed to Launch Debug Adapter
    • VS Code Fails to Launch Python Automation API Script
    • Analog Waveforms Do Not Appear on Linux
    • Reinstall USB Host Controller Drivers
  • Community
  • Tutorials
    • Oscilloscope Tutorial
    • Logic Analyzer Tutorial
    • Learning Portal
    • Example Projects
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  1. Troubleshooting & FAQ

General FAQ

How Do I Get More Help on an Issue That's Outside the Scope of Saleae Support?How to Identify Each Saleae DeviceLicense for the Saleae Logic Software, SDKs, and APIsHow Do You Pronounce Saleae?How to Create Project Content for Saleae
PreviousTroubleshooting & FAQNextHow Do I Get More Help on an Issue That's Outside the Scope of Saleae Support?

Last updated 15 minutes ago