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  • GETTING HELP
    • Troubleshooting & FAQchevron-right
      • General FAQchevron-right
        • How Do I Get More Help on an Issue That's Outside the Scope of Saleae Support?
        • How to Identify Each Saleae Device
        • License for the Saleae Logic Software, SDKs, and APIs
        • How Do You Pronounce Saleae?
        • How to Create Project Content for Saleae
      • Technical FAQchevron-right
      • Installation Errors
      • The Software Fails to Launch
      • The Software Crashes
      • Logic is Not Detected
      • Getting your Machine ID
      • Getting your Software Crash Logs
      • Getting the Console Output
      • Location of Your Config File
      • Error Message: ReadTimeout
      • The Captured Data Looks Incorrect
      • The Captured Data is Corrupted
      • A Protocol Analyzer Produces Unexpected Results
      • The 'Waiting for Trigger' Window Never Closes
      • Device USB VID and PID Information
      • Error Message: Out of Memory Exception Was Thrown
      • PC Performance Issues with Logic
      • Data Export Is Not Working
      • Error Message: A device was found, but the software was unable to access it
      • Trouble Downloading the Latest Software
      • Logic Does Not Connect over USB 3.0
      • Why Am I Seeing Spikes in the Digital Capture?
      • Logic Interferes with My Circuit Operation
      • The Add Analyzer Menu Is Not Displaying
      • Other Drivers Interfere with Logic's Operation
      • The Maximum Sample Rate is Not Selectable
      • The Digital and Analog Recording on the Same Channel Appear Different
      • Advanced USB Debugging for USB 3.0 Users with Linux Kernels 3.3 and Older
      • Saving or Loading Anything Crashes the Software
      • Error Message: The application was unable to start correctly (0xc0000005)
      • Memory Usage with Triggered Captures
      • The Cabinet File disk1.cab has an Invalid Digital Signature (Logic 1.x)
      • Software Crashes with Virtual Desktops
      • Pre-Trigger Buffer is Incomplete
      • Linux Shared Memory Crash
      • Missing Files: api-ms-win-crt-runtime-l1-1-0.dll or msvcp140.dll
      • Known Issues on OS X
      • A Measurement Appears Incorrect
      • All Known Issues
      • USB 3.0 Cable Customer Notice (2017)
      • Warning Message: Logic Pro is running as a USB 2.0 device
      • Software Issues with Encryption Products
      • Linux Permission Requirements for Logic Software
      • My Rise Time and Fall Time Measurements Seem Incorrect
      • Input Channels are Missing
      • Exported MATLAB File Does Not Open
      • Saleae Logic LED Blinks Red
      • Troubleshooting Signal Crosstalk
      • Error Message: DeviceSetupFailure
      • Error Message: Unable to detect WebGL and Other GPU Issues
      • Warning Message: Unsupported Version
      • Error Function: Device2::SetupDevice
      • Warning Message: Possible USB Host Controller Problem Detected
      • Error Message: StartCommandError
      • Logic 2 Error Messages
      • PC Detection Test
      • CentOS Compatibility Issues
      • Error Message: Failed to Load Extension
      • CSV Export is Slow
      • Set an Analyzer Starting Point in your Capture
      • Logic 2 is Consuming Disk Space
      • Connection Conflicts with USB Debuggers
      • PC Restart Causes Logic to Disconnect
      • HLA Fails to Display Special Characters
      • Data Table Shows Incorrect Values
      • Error Message: Failed to Load Custom Analyzer
      • Error Message: Capture Stopped
      • Error Loading Marketplace Extensions
      • Error: Capture stopped because backlog data exceeded 90%
      • This Analyzer's Native Export is Not Supported in Logic 2
      • Mouse Scrolling Issues
      • Error: A device was found, but it was removed before initialization completed
      • Error: An unknown error occurred during device connection
      • Visual Studio Error: Failed to Launch Debug Adapter
      • VS Code Fails to Launch Python Automation API Script
      • Analog Waveforms Do Not Appear on Linux
      • Reinstall USB Host Controller Drivers
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  • Tutorials
    • Oscilloscope Tutorial
    • Logic Analyzer Tutorial
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General FAQ

How Do I Get More Help on an Issue That's Outside the Scope of Saleae Support?chevron-rightHow to Identify Each Saleae Devicechevron-rightLicense for the Saleae Logic Software, SDKs, and APIschevron-rightHow Do You Pronounce Saleae?chevron-rightHow to Create Project Content for Saleaechevron-right
PreviousTroubleshooting & FAQchevron-leftNextHow Do I Get More Help on an Issue That's Outside the Scope of Saleae Support?chevron-right

Last updated 2 months ago