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Driver install fails on Windows XP with "#E033 Error 5: Access is denied." In setupapi.log

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This issue only affects some customers working on IT managed company computers running Windows XP, and is related to custom security policy settings. This should not happen on a standard install of Windows XP.

Do not attempt this solution unless the description here matches the log file "C:\Windows\setupapi.log". This only applies to Windows XP.

Make sure you have seen the details in the general purpose article here: The Software Will Not Install or Run Properly

 

If the driver install for all Saleae products is failing, and the setupapi.log file contains these lines:

```

E008 Setting registry value HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\svchost\WudfServiceGroup

E033 Error 5: Access is denied.

E065 Parsing AddReg section [WudfSvcRegistry] in "c:\6da69e39dcd652f0f13cc7d549b9\wudfupdate.inf" failed. Error 5: Access is denied.

E033 Error 5: Access is denied.

```  

Then the issue is most likely a missing registry key. Please try adding a key:

"WudfServiceGroup"

at the location

"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\svchost\"

And re-try driver installation.

If you continue to have trouble, please contact support.


trello ID: 57215db3431c8e4632ffefac
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