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The software has crashed, or I have discovered a bug.

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First, sorry about this, it's probably my fault. I apologize.

Please make sure you are using the latest version of the Saleae software.

If the software crashed, the next time you run the software, you should see a dialog asking to upload the crash report. Please do! We automatically download and scan these crash reports to find new problems and track & fix issues, often in order of prevalence. Please upload crash reports every time!

Hopefully, if the software crashes at all, it's a rare occurrence. However, if you're seeing frequent crashes, either randomly occurring or in a repeatable manor, please write in to support.

If the software is crashing on launch, please review these articles:

The Software Will Not Install or Run Properly

The Logic Software fails to launch on Windows

When contacting support, please provide the following information:

  • Saleae Logic software version. (found in the software title bar)
  • Operating system used, the version of that OS, and if it is 32 bit or 64 bit. On Linux, also include the kernel version 'uname -r' and the name of the window manager if it's not stock.
  • Which product(s) you were using when the software crashed
  • The USB host controllers installed in your computer On Windows, open device manager, and expand the section "Universal Serial Bus Controllers" and send a screenshot of the contained items, or a listing of all host controllers found in the list. On Linux, pipe the output of 'lspci' to a file. This can be skipped on OS X, which exclusively uses Intel series host controllers.
  • If you are unable to capture with a device, please test the device on another computer
  • Indicate if this is a new problem, or if you have always experienced this problem when using the Logic software
  • Describe what you were doing when the crash/bug occurred Did it occur at the beginning / during / after a capture? Is the crash/bug repeatable? If so, what are the steps leading up to the crash?
  • In the case of a crash, include a zipped copy of the error reports on your computer. They can be found here:

On Vista/7/8/10:
C:\Users\YourUserName\AppData\Roaming\Saleae LLC\Logic\Errors\

On XP:
C:\Documents and Settings\YourUserName\Application Data\Saleae LLC\Logic\Errors\

On OSX: /Users/YourUserName/Library/Preferences/Saleae/Errors/

On Linux:
Inside the folder with the Logic executable, in the Errors folder.

Suggestions to avoid crashes in the short term

  • If you have any protocol decoders active that you are not using, please remove them
  • If you have any channels active that you are not using (such as unused analog inputs) try disabling them
  • Try disabling the protocol search feature in the software's preferences if you are not using it. (software restart required)
  • Try deleting the settings.xml file. A corrupt file could cause a consistent crash when accessing a specific feature. See this article for instructions: The Software Will Not Install or Run Properly (search for settings.xml)

Please send all of this information and any other information you might seem relevent to support. If you have already initially contacted support, but have not provided all of the information listed above, send it in a follow up.

Steps to collect additional data

If in support you are asked to provide the console output from the application, here are the steps required to do so:

Windows

  • First, make sure that the software is closed and that the device is unplugged from the computer.
  • Open a command window and browse to the install directory of Logic, usually:
  • cd "\Program Files\Saleae LLC"
  • Then launch the application while routing it's standard out to a log file:
  • Logic.exe > \Users\YourUserName\Desktop\LogicLog.txt
  • Then, connect the device, and wait at least 10 seconds. Optionally remove the device and repeat 2-3 times.
  • Then, close the software. Locate the newly created log file and send it in to support.

Linux & OSX

  • First, make sure that the software is closed and that the device is unplugged from the computer.
  • Open a terminal and browse to the install directory of Logic. on OS X:
  • cd \Applications\Logic.app\Conents\MacOS\
  • Launch Logic while routing standard out to a file:
  • ./Logic > ~/LogicLog.txt
  • Then, connect the device, and wait at least 10 seconds. Optionally remove the device and repeat 2-3 times.
  • Then, close the software. Locate the newly created log file and send it in to support.

Again, I'm very sorry for the trouble with the software, and thank you for your help improving it!


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